Policies

Welcome to the Policies page of Crown Diamond Jewelleries! Below are the policies that govern your interactions with our website (https://crownjewelleries.com/), purchases, and services. Please review them carefully to understand your rights and responsibilities.

Privacy Policy

We at Crown Diamond Jewelleries are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

What Information We Collect
When you interact with our website, make a purchase, schedule an appointment, or design a custom ring through sections like “Build Your Ring” or “Book an Appointment,” we may collect the following information:

• Personal details such as your full name, email address, phone number, and billing information.
• Appointment-related details such as your preferred date, time, and service type (e.g., engagement ring consultation, resizing, or repairs).
• Custom ring design preferences, including ring size, engraving details, and design specifications.
• Account information if you create an account on our website (e.g., My Account, Cart, Wishlist).

How We Use Your Information
We use your information solely for the following purposes:

• To process your orders and deliver jewelry through our nationwide delivery service.
• To schedule and manage appointments for in-store services.
• To fulfill custom ring design requests submitted through the “Build Your Ring” section.
• To provide customer support and respond to inquiries.
• To improve our website, products, and services.

Payment Information
We do not store or have access to your credit or debit card details. All payment transactions are securely processed through the Bank of Maldives (BML) Payment Gateway, and you agree to abide by their terms during payment.

We recommend that you retain a copy of your transaction records.

Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except as necessary to fulfill your order (e.g., sharing your address with delivery services). We ensure that any third-party partners comply with strict data protection standards.

Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system can guarantee complete security, and we are not liable for breaches beyond our reasonable control.

Your Rights
You have the right to request access to or deletion of your personal information. To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Cookies and Tracking
Our website may use cookies to enhance your browsing experience, such as remembering your preferences or cart items. You can manage cookie settings through your browser, but disabling cookies may affect website functionality.

Shipping and Delivery Policy

Nationwide Delivery
Crown Diamond Jewelleries offers nationwide delivery across the Republic of Maldives for all purchases. Once your payment is successfully processed, we will arrange delivery to the address provided during checkout. Delivery times may vary depending on your location, and you will be notified of the estimated delivery date.

In-Store Pickup
You may also choose to pick up your purchase in-store by scheduling a “Pick Up” appointment through our “Book an Appointment” section. You will need to provide your full name, email, and phone number to confirm the appointment.

Shipping Costs
Shipping is free for all orders as part of our nationwide delivery service. Any additional fees, such as customs duties for international orders (if applicable), are the responsibility of the customer.

Delivery Issues
If you encounter any issues with your delivery, such as delays or incorrect items, please contact us at [email protected] within seven (7) days of the expected delivery date. We will work to resolve the issue promptly.

Returns and Exchanges Policy

Custom-Made Items
Due to the personalized nature of custom-made jewelry, including items designed through the “Build Your Ring” section, all sales are final. We do not offer returns or exchanges for custom orders unless the item is defective or does not match the agreed specifications.

Other Purchases
For non-custom jewelry purchases, we may offer returns or exchanges at our discretion within seven (7) days of purchase, provided the item is unused, in its original condition, and accompanied by the original receipt. Please contact us at [email protected] to initiate a return or exchange.

Defective Items
If you receive a defective item, please notify us within seven (7) days of receipt at [email protected]. We will arrange for a replacement or repair, depending on the nature of the defect.

Appointment Cancellations
If you need to cancel or reschedule an appointment booked through our website, please notify us at least 24 hours in advance by emailing [email protected] or calling +960 9988122 / 7500824. Failure to notify us may result in limited availability for rescheduling.

Warranty and Maintenance Policy

Lifetime Warranty
All jewelry purchased from Crown Diamond Jewelleries comes with a lifetime warranty against manufacturing defects. This warranty covers repairs or replacements due to defects in materials or workmanship, subject to our assessment.

Free Maintenance and Resizing
We offer free cleaning, maintenance, and resizing services for all jewelry purchased from us. To avail of these services, you must schedule an appointment through the “Book an Appointment” section, selecting the “Resize – Maintenance” option.

Care Instructions
To maintain the condition of your jewelry, please follow the care instructions provided at the time of purchase. We are not liable for damage caused by misuse, neglect, or failure to follow these instructions.

Service Process
Maintenance services may require you to drop off your jewelry at our store in Malé, Maldives. You will be notified when the service is complete, and you can either pick up the item in-store or have it delivered back to you through our nationwide delivery service.

By completing a purchase or scheduling a service through our website, you affirmatively agree to the terms outlined in these policies, including our Privacy Policy, Shipping and Delivery Policy, Returns and Exchanges Policy, and Warranty and Maintenance Policy.

Contact Us
If you have any questions about our policies, need assistance with your purchase, or wish to schedule an appointment, please reach out to us:

Crown Diamond Jewelleries
Email: [email protected]
Phone: +960 9988122 / 7500824
Address: G.Nooranfehi Kalhuhuraa, Magu, Malé, Maldives

We are committed to providing you with exceptional service and ensuring your experience with Crown Diamond Jewelleries is seamless and enjoyable.